1 reviews | Active since Apr 2013
Recoring issue with Multichoice DSTV still not resolved paid and my service is blocked
I have received a call from Thando on the 3rd regarding the query i had with DSTV advising i have a second decoder. When he called was very helpful and and promised to call back after 48 hours that will be when the investigation will be completed still have not received the call. I futher informed him i have made payment for 1 decoder on the 30th May 2020 and asked that i dont want my services to be cut also did chnge of ownership to try sort out the error i have been struggling with from DSTV since January. Thando advised my services will not be cut as theres still an investigation. Furthermore asked for the payment to be transferred to the new account as change of ownership is done. I guess nothing was done. Can i be refunded my money as i am getting tired of complaining of the same thing with DSTV or this matter be resolved ones and for all. Their call center cant even help you as they dont even listen to you want to rush you off as they want to take other calls.
Can someone call me urgently and solve this error. New customer no: ***
Old customer number no: ***5
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
That is not what i was advised when i was called that he needs to reimburse me as according to him he does not have a decoder hence the change of ownership and he lives at my house as we speak.
You still have not called me to advise of the findings interms of the investigation. On the call i had with Thando had advised funds needs to be transferred to my account as the old account was opened at my house paid by me all this time.
As per the telephone discussion we has i expect the account ***5 to be inactive as it is under someone who is has a dosability has no idea theres an account in his name.
Account number *** must be active as per the discussion i had with your consultant.
I do not want to hear an excuse saying i was not available been receiving calls all day no call came from Multichoice and you telling to be reimbursed by someone who lives in my home and has no decorder thats madness.
Please sort this out now.
That is not what i was advised when i was called that he needs to reimburse me as according to him he does not have a decoder hence the change of ownership and he lives at my house as we speak.
You still have not called me to advise of the findings interms of the investigation. On the call i had with Thando had advised funds needs to be transferred to my account as the old account was opened at my house paid by me all this time.
As per the telephone discussion we has i expect the account ***5 to be inactive as it is under someone who is has a dosability has no idea theres an account in his name.
Account number *** must be active as per the discussion i had with your consultant.
I do not want to hear an excuse saying i was not available been receiving calls all day no call came from Multichoice and you telling to be reimbursed by someone who lives in my home and has no decorder thats madness.
Please sort this out now.