Recordings wiped out from my Explorer.

On the 3rd of December 2020 @ 10:52 in the morning I got a call from a lady by the name of Minenhle Hlengwa who said she was calling from Multichoice Insurance regarding my Explorer. The telephone number she called me from is ***. She said she is calling me because she picked up that my insurance expired at the end of November 2020 therefore she is reminding me that should anything happen to my Explorer there won't be cover as a result I would have to buy a new one. I asked her how much this would cost me, she said it would be R35.00 starting immediately thereafter R35.00 per month and this would be included in my monthly subscription. I was excited and immediately agreed especially now during the disturbances we have been getting regarding Eskom,s load shedding. We went with our conversation I was asking relevant questions especially now that there are so many ****s and ********** activities. The conversation started to get ugly when she mentioned that I would however be subjected to a 3 months waiting period even though I would be paying for that period as well. I was unhappy and voiced my concerns. Why would I be subjected to a waiting period if the last insurance expired now in November? Why do I have to pay and not be covered for 3 months? Our conversation got ugly we exhanged words and the screaming match went louder and louder it was indeed ugly and unprofessional. You are at liberty to pull that call and listen to it and make up your mind. I have been saying this all along to South Africa and asking them if there is anyone who can please compete with Multichoice? They don't care at all because they don't have competition. This year alone I have used this platform to complain about Multichoice more than 5 times. What makes me more angry is this: On Friday afternoon on the 4th I went away and came back on Saturday late afternoon. Before I left I watched TV and some of the recordings my TV was working fine and all my recordings were in order. I have about one hundred and odd recordings I had used around 60 t0 65 percent of my Explorer space. Now this is what makes me angry and prompting me to write this review today. I come back from my trip on Saturday afternoon after I unpacked I sat down switched my TV on this was now my time to watch all the sitcoms etc. which I had been recording, guess what all my recordings had been whipped out there was nothing, zilch I mean nothing at all my Explorer was on zero percentage I was shocked and very very angry some of these programs are SERIES meaning I my recordings did not help. Nobody was in my room when I was away. I had locked my room and took the key with me. What this boils down to is the lady called me to take insurance had wiped out all my recordings so that she could have a sale? Why why why how can she be so cruel I am a pensioner who watches TV all day long if I am around this is what fulfills me especially now during these trying times we are facing (Covid19 ). How could Minenhle do this. I have now missed all I had recorded is this fair to me just because I could not agree to the waiting period. SOUTH AFRICA BUSINESS,S I PLEAD TO YOU, WILL YOU KINDLY GIVE US A COMPANY THAT WOULD COMPETE WITH MULTICHOICE? THIS MONOPOLY IS KILLING US.