Recordings not in alphabetical order

I am really really fed up with Multichoice. Almost every week I have to right a bad review about on Hellopeter. Its almost like I am a lunatic . I have an Explorer used for my recordings. I am a pensioner and like to watch certain things at my own time. Currently I have 76 recordings which I still have to watch. I normally record SERIES for a week, watch them over the weekend and start again the following week to record. In this manner it helps me follow the programs nicely. Ever since I have been doing this all my recordings are in alphabetical order. I do not group them by SERIES but group them alphabetically, this helps me to find them easily I stead of going up and down looking for a recording. Yesterday I opened my TV and went straight to the recordings, I wanted to watch something, I get to the recordings screen and to my shock I found out that the recordings are not in alphabetical order instead they are all over the show. I tried to fix this using my remote control , pressing on ( options) then select Display options, then sort from A-Z instead the recordings are not following that order.. At 10:03 this morning I called Multichoice and spoke to a Sesotho speaking lady who said she was going to look into this and resolve whilst I waited I agreed to wait, I waited and waited for 31 minutes on the phone listening to music. I kept on holding until a lady by the name of Portia came and asked me what my query was I told her and she advised me that unfortunately she is in the insurance dept she cannot help me however she will refer my query to the customer service team leader. I am still waiting. South Africa I am really tired of Multichoice, almost every month I have to end up going to Hellopeter in order to have my queries resolved, how long is this going to take? All I get everytime I call is whether I would like to insure my decoder or not, the minute I say NO then calls are dropped on me or I hold until I drop the call myself. South Africa ease HELP.