eR
edgar R
1 reviews | Active since Jul 2015
17 Aug 2015, 15:09
Recording service been deactive sins Friday 14/08
From Friday 14 Aug 2015, i can not watch any of my recordings or ever record on my pvr, as they de-activated my service. On saturday 15 Aug 2015, my DSTV was totally off, and when I phoned they blamed it on the upgrade of the system again. I spend over 6 hours on a cell phone to sort out, who is paying for the cell phone bill??? <br> <br> My recording is still not working after I phoned on Saturday again and they told me give 5 minutes and it will be fixed, and we will be called back and till today no call back and no service<br> <br> Very very very upset and poor.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Aug 2015, 12:51Hello Seabear69,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincerest apology for the delayed response and the inconvenience caused.
We have sent the signal to both your smartcard's to restore your recording functionality.
Should it happen that you still cannot access your recording functionality. We forwarded a response to your personal email address, where you can reply to us with the feedback.
Thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincerest apology for the delayed response and the inconvenience caused.
We have sent the signal to both your smartcard's to restore your recording functionality.
Should it happen that you still cannot access your recording functionality. We forwarded a response to your personal email address, where you can reply to us with the feedback.
Thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply24 Aug 2015, 12:51
Official
Hello Seabear69,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincerest apology for the delayed response and the inconvenience caused.
We have sent the signal to both your smartcard's to restore your recording functionality.
Should it happen that you still cannot access your recording functionality. We forwarded a response to your personal email address, where you can reply to us with the feedback.
Thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincerest apology for the delayed response and the inconvenience caused.
We have sent the signal to both your smartcard's to restore your recording functionality.
Should it happen that you still cannot access your recording functionality. We forwarded a response to your personal email address, where you can reply to us with the feedback.
Thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah