Recorded phone call that gets cut off!

I have called DSTV to find out about "Price Lock". First phone call I got to a young gent who tells me that the call is recorded. He passes me onto another in Sales then onto another who wants to sell me a decoder. All this time I must verify my ID, Cell, Name, Address, Debit order, underpants size...then he wants to put me through to another department and cuts me off. I call a second time, ID, Cell, Name, Address, Debit order, underpants size verified and put through to another department...Sales... ID, Cell, Name, Address, Debit order, underpants size...I asked about "Price Lock"...She can't transfer me as it is the Sales Department. And they say this is all recorded!. Think I DSTV need to do been customer service and training ...Seriously...and you wonder why you guys are loosing subscribers that have been loyal customers for years!!! Think it is time to cut ties DSTV. Who do I lodge a complaint with at DSTV? Such useless bad service!!!! Shocking!