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Tsenolo M
1 reviews | Active since Aug 2019
24 Jan 2022, 09:41
reconnection of viewing
I have a problem with dstv, they disconnected my viewing yesterday i phoned and spoke to one of the consultants, he did an investigation and found that the re-activation of the other decoder was done by their system, and said he reported to the finance department, they reconnect my viewing in 3hours, till now its still off and no one seems to be prepared to assist me.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jan 2022, 10:13Hi,
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Jan 2022, 10:13
Official
Hi,
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
TM
Tsenolo M's updateReviewer Update
26 Jan 2022, 19:19my view was disconnected again, and when i check on my app the balance is still showing, and the consultants are telling me that the notes they see on the system say i do not owe dstv, but it still cuts me off and the amount is increasing everyday indicating that I am owing, i do not know what to do anymore, and hereby request Hellopeter intervene
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Tsenolo M's update26 Jan 2022, 19:19
Reviewer Update
my view was disconnected again, and when i check on my app the balance is still showing, and the consultants are telling me that the notes they see on the system say i do not owe dstv, but it still cuts me off and the amount is increasing everyday indicating that I am owing, i do not know what to do anymore, and hereby request Hellopeter intervene