Reconnection of services after holiday.

On 13/12/2015 I disconnected the DStv services of my pensioner mother, who went on holiday to visit my brother. She returned earlier than expected, so tonight I called the call centre to re-activate the services for her, but the staff were not helpful at all. <br> <br> I was told that they would only reconnect her services after she has paid in the money for the January service.<br> 1. Where must she do a payment for her services at 8pm on a Sunday evening?<br> 2. Why cannot the amount of January 2016 be added to her 1 Feb 2016 debit order?<br> <br> The call centre supervisor was of no help, as all he could say is that she must pay before he will assist. <br> As a scenario, I asked him, that if I wanted to migrate from Compact to the Premium package in the middle of the month, does he expect me to first go pay in the money before changing my package? And he said yes. <br> I know that is not true, as I have done exactly that before, and the money was added to the next months debit order. So surely they could have activated my mothers services now, adding that amount to the monthend debit order. <br> <br> Very poor service from the supervisor, who stated it is all down to the new system they are using that he cannot help.