Reconnection of services

I paid my DSTV account on the first day of March this year but I added an extra to the end of my account number and my services was disconnected on numerous occasions during the course of March. After the lockdown I couldn't contact DSTV . I tried to reconnect my services but was told I had to send them proof of even the consultant have found my payment on the system.I'm very disappointed with the services from DSTV.