reconnection of service

last time I request change of ownership and that was done successfully and thank you for that assistance.

I informed you guys that my mom gave me a decoder that she used as a secondary decoder. Now her services for the primary decoder has been disabled and selfservice says she don't have any account with you I don't know why.

Her name is Sonto Thelma Sibisi, ID number is *** her decoder that should be operational is on following details Smart Card no ***, Decoder Serial no A***, Manufacture Serial no WAAAAX***, Model no PS5100IMC, Part code E***.

Error message "your decoder is PVR to upgrade use self service or www.dstv.com for more information"

Please reconnect her services coz this mistake happened as I have change ownership on one of her decoder that she used as a secondary.

please restore her services