Reconnection nightmare

I requested the amount needed to reconnect my DSTV premium account on 31 March on twitter and received a response to pay R924. 00 I paid the amount around 10pm that day and asked in twitter how long until my service is reconnected following payment and they rep**** immediately that the error had been cleared. On April 1st the error message came back and I asked again on twitter what the problem was. I only got a reply this morning and they said payment did not reflect on your side. Please explain to me why I was reconnected in the first place? Did you take my word for it or What? Why did you not request proof of payment before reconnecting me. Now my service is off almost a day while your customer service drags its feet looking for a pdf o emailed half past 7 this morning and I'm still not connected. This is ridiculous. I demand better service and an apology for this inconvenience. It only makes practical sense to confirm my payment and request POP before reconnecting me. Not to reconnect me then disconnect me on account of the fact that the payment does not reflect on your side. That makes zero practical or business sense. Please correct your procedures in the future and I'd like feedback on why this took so long to resolve.