Reconnection fees while payments made on time

I always pay at the 1st of every month via internet banking and never had a problem with multichoice. I made a payment on the 1st of December and on the 4th my dstv was disconnected, I phoned and they asked me to send proof of payment of which I did, it was re-activated. On the 9th again it was disconnected, i phoned and I was told to pay re-connection fees of which I got so FLABBERGASTED as to why I should pay while I paid dstv on time. It was re-connected again. Today it is disconnected again and got the very ****** stupid sms saying that I must pay R249. Somebody is not doing their job here, I will pay that R249 and experience the same mess again next month!!!!!!!!! DSTV must sort this mess and train their staff to do their job properly. I'm so highly irate and disgusted by the WORST service I get from DSTV.