Reconnection fees for 3months in 1month

Multichoice disconnects my subscription more than once every month and I have to call the consults to reconnect but what baffles me is the amount that they are charging which doesn't add up to our agreement. Not only that but how can I pay and have my account suspended within 3 daysbof paying? Whenever I call I ask to speak to team leader, supervisor or manager I'm told that they are not available to assist me which totally doesn't make sense making one feel like they do not take pride in customer service. In one month i had to pay to be reconnected 4 times and nobody can explain why or what is going on. The fact that I'm told I'll get a call to resolve this and so on....without DSTV keeping their word just make me feel like I'm deliberately being ****** by multi choice. I need answers, and for this error in billing to be resolved ASAP.

Last payment was made on the 27/10/19 and account was reconnected. On the 29th it was disconnected again after paying R800+. Yet again after a lengthy back and forth with a consultant named Faheem Among....was our account reconnected due to this all looking very suspect. He recommended that we call the finance department to find out what's going on. Question, how can such a wealthy company like DSTV not be able to afford calling customers with serious complaints??

Also some of the consultants have tendencies of being very rude to customers. One consultant in particular named Nomfundo handled the call very badly and after giving a rating of 0 for her call, she surprised me by calling back asking why her score was so low. Well what a surprise to be disconnected again right after her call. Somebody needs to look into all this as its abosultey the worst when it comes to customer service.

I almost feel km being taken advantage of. Had it been a white person, would they take the chance to not call back? Call the manager to help? If they had the same problem it would have been resolved asap.