Reconnection fees charged

I paid dstv on the 28 & 29th September 2019 of R180 and emailed proof of payment 11th times and every time I call to find out why my parent dstv is switch off I have been charge 7 reconnection fees and I was told by the consultant to pay those amounts, I explain that every time I called not ever one consultant matchen reconnection fees when their were connecting my parent dstv back because no one could like my payment with my mother's account, I am so disappointed with the level of customer service I received, in between calling them back and emailing them I had to spend more than 150. I don't believe that anyone in that customer care knows what their are doing, today my line was dropped 2 times by different consultant and nobody got back to me, my parents dstv is still off due to reconnection fees charge.