Reconnection fee refund

<p><span style="color: #555555; background-color: #ffffff;">First week of April I called your call centre to change the debit order deduction date from the 25th to the 1st. This was done but the DSTV was disconnected on the 27th of April for none payment. I called the call centre again and was told that the deduction was gona go through in the evening. This didn't happen, instead the DSTV was disconnected again on the 28th. Called the call centre again and I was told to do an EFT of R630 and was told that the reconnection fee of R100 was going to be refunded to my account. Up to today I haven't received my refund. &nbsp;Account number is ***1. *** / ***</span></p>