Reconnection fee Problems

Dstv keeps adding reconnections fees even if you pay your accounts on time. Owing connections fees from last month? Is it a post paid service or pre paid service? How can i pay reconnection fees from last month since this is a prepaid service? Dstv why don’t you just say the R50 for reconnection is part of our subscription because it is the third month i am requested to pay even though i pay my accounts on time. I am really disappointed on the services i got from dstv. My account disconnected but i paid full amount subscription.