reconnection fee must be paid immediatly

Item: DStv (MultiChoice)
Rating: 2
Author: Roberto A

tried to reconnect my services with this pathetic company, they said that debit order would go through on monday the 28th, after all that fuss and 20 minutes of my airtime going back and forth. only to be let down, yet again. after all that fuss they wanted me to go make a direct payment, on Christmas day? very intellegent. i have never missed one payment with them, but they couldn't reconnect my services and wait 3 days! Pathetic is an understatement.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

31 Dec 2015, 09:41

Hello RCFAlexandre,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply31 Dec 2015, 09:41

Official