Reconnection fee

I have a very bad bad experience with multi choice how their services is so very poor, not matured and how their staff don’t have any idea how to do their job or how to help a customer and I paid a lot of money and still they cut my service and on top of that they can’t help but you have to pay them ( the say it's a reconnection fee) which I fail to understand that while it’s them who keeps doing mistakes on your account .and the worse part is they tell you we see the payments but we need You to wait meaning the are ripping you off because they expecting you to pay again while the problem is not even solved and the problem it won’t be solved and you calling them it’s a cost that they don’t even refund you, then you stay on the line for more than 20mins or more minutes yet they still not able to fix your problem instant more issues no solution please I just need the service I paid for nothing more....