Reconnection fee due to agent's incompetence.

I am absolutely livid! On March 26th, I reached out for assistance regarding changing my debit order account from Capitec to Nedbank. Onica assured me everything was sorted for April's debit, but lo and behold, I receive an SMS today stating my services are cut off due to non-payment! Furious, I start another chat, only to be greeted by Phindile, who bombards me with requests for information I've already provided. After jumping through hoops, she admits the changes were never made. Outrageous! When I question why my bill is through the roof, she has the audacity to blame it on a reconnection fee! I demand this be escalated immediately – it's not my fault Onica botched the job! I refuse to pay a cent for their incompetence. And to top it off, Phindile just ended the chat without addressing my concerns. Excuse me what???