Reconnection fee and debit order ****

I pay my DSTV account using their self service website. Last month they charged my bank account a debit order which I did not request. This month on self service my balance remained 0 for a few days around the end of the month. Being a busy bee I forgot about it. Today when I check again I have been charged a reconnection free. This is such a ****. Is this now their way of forcing me to pay by debit order which I can’t. I am absolutely not paying a reconnection fee. This is happening for the second time this year. You would think the 904 premium subscription fee is enough but they still want more. I spoke to Nompumelelo on their call center a few moments ago and she says it’s my fault I did not enquire when the balance was 0. I told them I was worried they would debit my account again and she says it’s not her fault. I have had enough of this people. Maybe we all should consider leaving this thing.