1 reviews | Active since Jun 2012
Reconnection fee A *******
It is 2015 in the age of choice. WE choose when to switch off or ON<br> And for this you FINE US.<br> <br> HOW can it be possible that when I choose not to pay for your service to continue into the next month you then disconnect and charge a R50 fine to reconnect?<br> You expect me to call you to say I no longer want a service that by default you cut off?<br> <br> Surely by default you can switch on!<br> <br> What is it with companies like this that treat us customers like ********* that have transgressed your old fashioned rules.<br> <br> ALLOW me to not pay and get no service...OR pay and get a service. EASY<br> On principal I then miss a month at a cost to you of 700 rand in defiance of your 50 rand penalty to me.<br> <br> And your website functionality does not allow for easy payment with a card?<br> <br>
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,