Reconnection fee

Dstv keeps changing the goal post and then blames it on the system. I always pay my account on the 25th or 26th sometimes even as late as the 27th and I have never been slapped with reconnection fees. Their own employee told me that a normal grace period of 2 days is given for payments before you're required to pay a reconnection fee. Now King Multichoice decided to change its mind and slap me with a reconnection fee right after the 25th and I am not paying it, I'd rather stay without it. I called them and they told me that its the system, the system can disconnect you 1 day after 2 days after but they have no grace period, customers are required to pay on the day agreed upon. I normally pay the way I pay because I was told I can and it has worked for me so if Multichoice decides they are changing their minds or their system decides to do what it does then goodbye multichoice I am not paying any reconnection fee.