Reconnection fee

Spoke to Jackson on the 15th and asked him to change my payment date from the 25th to the 27th,he said he has done so, this morning I woke up and my package had been disconnected, went back on the chat spoke to Neo who said the date had been changed my question was why would the package be disconnected if the date was changed as I specifically told Jackson to change the date.... I asked for a chat transcript from Neo he said he will send it via email shortly after I said I will complain on hello peter, I got a call from someone from multichoice, could not really hear her as the line was bad, she sounded very unsure, but told me that there is no transcript, meaning Neo **** to me......

I am off today my package is off and I only get paid tomorrow, this means today I will not be able to watch because of multi choices *********** staff.... Neo even said " extending the payment date does not mean extending the viewing period" when I asked him if my payment date would change to the 31st that would mean I would not be able to watch from the 26th-31st....

Your company is disgusting, my package is 295 but with the reconnection fee I will have to pay 346 for something that I asked to be changed