SL
Seugnette L
1 reviews | Active since May 2013
06 Feb 2017, 13:41
Reconnection fee
<p>I received a reminder text on Saturday to pay R345 to avoid reconnection fee. I paid immediately. Monday my TV got cut off inspite of me paying and now I am charged a reconnection fee.</p> <p>I tried to call and got kept on hold for 10 minutes.</p> <p>How are we EVER going to win against the monopoly that is DSTV with their utterly ******* service and their absolute ******** arrogance. <br />It is a losing battle. I still have no TV until I pay R50 and I will not get my money back because "I did not cancel in time"</p> <p>Utterly horrible to deal with their so called service line and utterly shocking how they ***** and lie to their costumers</p> <p>*******</p> <p> </p>
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Feb 2017, 14:11Dear Seugnette
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2017, 14:11
Official
Dear Seugnette
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Feb 2017, 11:19
Good day Seugnette
We have checked your DStv account and confirm that the service is active.
On our records, it shows that your payment date is the 01st of every month and the monthly subscription is R345.00. Kindly ensure that your DStv account is paid by the 01st of every month. This is to avoid the possible disconnection of service and the reconnection fee.
Currently, your DStv account has an outstanding balance of R87.13 due for payment immediately.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 Feb 2017, 11:19
Official
Good day Seugnette
We have checked your DStv account and confirm that the service is active.
On our records, it shows that your payment date is the 01st of every month and the monthly subscription is R345.00. Kindly ensure that your DStv account is paid by the 01st of every month. This is to avoid the possible disconnection of service and the reconnection fee.
Currently, your DStv account has an outstanding balance of R87.13 due for payment immediately.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
SL
Seugnette L's updateReviewer Update
07 Feb 2017, 11:35How infuriating, MULTICHOICE DSTV.
I received a sms stating you have reinstated my service, but that I still owe R 37.13. Now you reply to hallo Peter stating I owe R87.13 for immiate payment? I am sorry. I demand a statement - something I never see. You cannot add R50 every time I contact you.
I AM DISGUSTED more that ever with Multichoice DSTV's service. I stopped my debit order years ago, because they add to the bill anyway which they choose, and now they just carry on??? Please send me a statement immediately
What a ******* place to deal with
SL
Seugnette L's update07 Feb 2017, 11:35
Reviewer Update
How infuriating, MULTICHOICE DSTV.
I received a sms stating you have reinstated my service, but that I still owe R 37.13. Now you reply to hallo Peter stating I owe R87.13 for immiate payment? I am sorry. I demand a statement - something I never see. You cannot add R50 every time I contact you.
I AM DISGUSTED more that ever with Multichoice DSTV's service. I stopped my debit order years ago, because they add to the bill anyway which they choose, and now they just carry on??? Please send me a statement immediately
What a ******* place to deal with