Reconnection fee

Am very disappointed with you guys as a customer.. On month of May I paid my subscription using my banking app however I put my surname and initials as ref which I was surprised when am still off then I called them then consultant advise me that their is no payment done yet on my account and I have to sent valid proof of payment for them to assist me then I do as they requested.. And on other side when I was still off I made another payment then immediately wen they got those 2 proof of payment they did connect then I ask for refund for the second payment guess what it was the 7th of June then consultant advise me that I must email my bank statement with banking details I did that also but if I must tell you no one helped me no communication from the company to tell me what is happening with the refund I was the only one who was calling them everytime to ask about my refund using my own money again when I ask consultant the lady told me is not on their side now the problem is with finance when I ask then to transfer the call to finance they say they Dnt have direct line to their finance department they can't help me and they only made my refund on the 28 of June from the 7th of June calling and asking how far with process. MultiChoice you and your consultants and your supervisors are so pathetic. You Dnt even give a damn with your customers. Then it happened again this month I paid my subscription using my app but this time I used the right reference no on the 6th of July but guess what on the 7th July debit order went off again on my account for the same amount I paid to my surprise is I never authorized any debit order on my account and I waspaid already anyway then I took my phone again using my money to call and asked wat is happening, my question to consultant was I want to know who authorized debit order on my account and who is going to pay my bank charges because I paid u guys already then consultant was am sorry but unfortunately am not allowed to tell you who did that debit order on your account then he says I will only request refund for u then I decide to do reversal on my side and I sent email to Kagiso seena to from queries department to advise him that they must forget about refund I've done reversal already but he must make sure that they cancel debit order on their side... But guess wat on the 15th refund was done on other side I made reversal already then the sent msg that I missed payment I must pay back again then that cut me off again they says I must pay my subscription and reconnection fee then I made another payment on Friday they sent me msg to say your payment is short of reconnection fee. So my question is to MultiChoice between me and you who is wrong and I paid yesterday and I want to know who must pay reconnection fee because I did miss my payment you guys went wrong with me.... Actually you guys are failing me you keep on asking more money from me... Can any matured consultant call me and tell me wat r u expecting me to do... Am so ****ed with u MultiChoice