AK
Abigail K
1 reviews | Active since Feb 2020
01 Feb 2020, 15:54
Reconnection charge query
I travelled home in December and returned January when after my due date for my DStv payment. My services got disconnected and was asked to pay R315 which included the reconnection fee but didn't have the funds at that moment. When I finally got the funds the payment had been increased to R423 which is ridiculous. What are the extra charges for when my services were suspended already? Tried calling DStv Johannesburg and the agent hung up on me as soon as I mentioned that I had a query on my DStv account. That was very unprofessional. I called another customer service number for DStv provided online and the agent hung up on me as well. Isn't the call centre there to assist with such matters? I need answers as to why I have to pay R423 for a package for R265 otherwise I will just close the account if the people that are supposed to assist hang up the phone on you.
Frustrated client
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 09:05 Dear Abigail,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Feb 2020, 09:05
Official
Dear Abigail,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 12:51Dear Abigail,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly your interaction with the consultants who were not able to assist to your satisfaction.
While we do understand your frustration, please note, it is possible for the amount to change depending on the date you inquire and the amount of days till your payment date.
With that being said, to reconnect your services, you'll need to make a payment of R396.61. Here is a breakdown of the total amount:
R95,00 Overdue
R50.00 Reconnection fee
R229,67 Subscription 03-02-2020 to 28-02-2020
R21.94 Insurance pro-rated
Should you wish to engage on this or any other matter, please do not hesitate to contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly your interaction with the consultants who were not able to assist to your satisfaction.
While we do understand your frustration, please note, it is possible for the amount to change depending on the date you inquire and the amount of days till your payment date.
With that being said, to reconnect your services, you'll need to make a payment of R396.61. Here is a breakdown of the total amount:
R95,00 Overdue
R50.00 Reconnection fee
R229,67 Subscription 03-02-2020 to 28-02-2020
R21.94 Insurance pro-rated
Should you wish to engage on this or any other matter, please do not hesitate to contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Feb 2020, 12:51
Official
Dear Abigail,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly your interaction with the consultants who were not able to assist to your satisfaction.
While we do understand your frustration, please note, it is possible for the amount to change depending on the date you inquire and the amount of days till your payment date.
With that being said, to reconnect your services, you'll need to make a payment of R396.61. Here is a breakdown of the total amount:
R95,00 Overdue
R50.00 Reconnection fee
R229,67 Subscription 03-02-2020 to 28-02-2020
R21.94 Insurance pro-rated
Should you wish to engage on this or any other matter, please do not hesitate to contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly your interaction with the consultants who were not able to assist to your satisfaction.
While we do understand your frustration, please note, it is possible for the amount to change depending on the date you inquire and the amount of days till your payment date.
With that being said, to reconnect your services, you'll need to make a payment of R396.61. Here is a breakdown of the total amount:
R95,00 Overdue
R50.00 Reconnection fee
R229,67 Subscription 03-02-2020 to 28-02-2020
R21.94 Insurance pro-rated
Should you wish to engage on this or any other matter, please do not hesitate to contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,