MP
MARTHINUS P
1 reviews | Active since Aug 2015
21 Aug 2015, 11:05
RECONNECTION AND CHANGE PACKAGE5805
I CONTACTED DSTV ON 27/6/2015 AND ASKED FOR A PAYMENT ARRANGEMENT WHICH THEY COULD NOT DO. I THEN ASK TO DOWNGRADE TO ANOTHER PACKAGE AND WERE IN FORMED THAT I MUST WAIT TILL MY SERVICE WERE DISCONNECTED WHICH NORMALLY TAKES 48 HRS.I AGREED TO PAY THE RECONNECTION FEE AND GO OVER TO THE LOWER PACKAGE.<br> THE SERVICE WERE NEVER DISCONNECTED TILL THE 25/7/2015.WHEN I NOW TRIED TO RECONNECT I WERE TOLD TO PAY FOR THE PERIOD TILL THEY DISCONNECTED THE SERVICE.<br> AFTER NUMEROUS MESSAGES ON FACEBOOK AND PROMISES THAT EITHER THE ACCOUNTS DEPT. OR ADVISOR WILL CALL BACK AFTER LISTENING TO THE RECORDING NOTHING HAS HAPPENED.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Aug 2015, 09:03Hello tinuspre,
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that you will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
We have sent a response to your personal email address regarding your DStv account.
Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that you will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
We have sent a response to your personal email address regarding your DStv account.
Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply31 Aug 2015, 09:03
Official
Hello tinuspre,
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that you will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
We have sent a response to your personal email address regarding your DStv account.
Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please be informed that you will only be able to downgrade or suspend your services once a month. This simply means that you can only downgrade your package on the day your next subscription payment is due.
We have sent a response to your personal email address regarding your DStv account.
Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah