Reconnection
Worst service by dstv.. First of all we paying a lot of money for nonsense.. Now I pay my account and for some reason my funds were not allocated I call them using my airtime and speak to the lady by the name Nokwethemba mlaba the call takes the whole ****en hour n she still choose not to assist first of all she speaks English which she only understands and girl decides to put me on hold for 20 minutes.. I hang up and call again the next person is able to help within few minutes clearly Nokwethemba mlaba is ***********.. On that note give her proper training
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Jul 2022, 22:11Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jul 2022, 22:11
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
06 Jul 2022, 16:18Hi Keletso,
We have tried to contact you on ***, with no success.
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have listened to the call that you had made and it has been escalated. The reconnection fee charged on your account was reversed.
We hope you accept our sincerely apologies.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have listened to the call that you had made and it has been escalated. The reconnection fee charged on your account was reversed.
We hope you accept our sincerely apologies.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jul 2022, 16:18
Official
Hi Keletso,
We have tried to contact you on ***, with no success.
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have listened to the call that you had made and it has been escalated. The reconnection fee charged on your account was reversed.
We hope you accept our sincerely apologies.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have listened to the call that you had made and it has been escalated. The reconnection fee charged on your account was reversed.
We hope you accept our sincerely apologies.
Kind regards
DStv: Hello Peter Team