1 reviews | Active since Apr 2011
Reconnection - 3rd time ambiguous messages!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I called MultiChoice call cente on Sunday 22 July 2018 at 09h15 to request an amount to reconnect my services. I was told to pay R219 (round R220) to reconnect my services. I paid the R220, received a sms stating that my services were reconnected. When i get home, my Indian Bouquet is not connected!!! why is this so? this is the 3rd time that MultiChoice has done this!!!! ambiguous messages and unclear communication always received from MultiChoice! Why have you not connected my Indian Bouquest!!!! I do not blame many for opting for BETTER global view in alternate manners!!!!! ripping me off again and again!
Dear S,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear S,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear S,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate the system only provided a partial quote when you called us to reconnect. This did not include the quote for the DStv Indian-Add On subscription hence you advised to only pay R220.00 which was for the DStv Compact package. We have reinstated the DStv Indian Add On package. The prorated amount due is only R31.87.
The total monthly subscription for both packages is R624.00 due on the 28.07.2018.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear S,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate the system only provided a partial quote when you called us to reconnect. This did not include the quote for the DStv Indian-Add On subscription hence you advised to only pay R220.00 which was for the DStv Compact package. We have reinstated the DStv Indian Add On package. The prorated amount due is only R31.87.
The total monthly subscription for both packages is R624.00 due on the 28.07.2018.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,