KP
Kagiso P
1 reviews | Active since Apr 2011
13 Jun 2015, 07:28
Reconnection
On the 08.06.2015 i went to DSTV offices in daveyton to settle and downgrade my packaged and i was advised of the total amount that i need to pay and i did make a payment as advised and i was told to contact the call centre to reconnect to the services and till today my services are not opened and when i call the call centre i get different information with reference numbers *** and case number *** yet my services are still closed. PLEASE RECONNECT MY SERVICES AS I HAVE PAID!!! <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Jun 2015, 15:03Hello kphetla,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment found and allocated to your account.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
To reconnect, disconnect upgrade or downgrade your service , you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment found and allocated to your account.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
To reconnect, disconnect upgrade or downgrade your service , you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Jun 2015, 15:03
Official
Hello kphetla,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment found and allocated to your account.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
To reconnect, disconnect upgrade or downgrade your service , you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment found and allocated to your account.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
To reconnect, disconnect upgrade or downgrade your service , you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,