Reconnection

Am really disgusted at the service my mom has received from such a big company yes we are going through a pandemic that's affecting a lot of our daily routines however it does not excuse such NONSENSE!!!!! My 59 year old mother made sure you are paid but she is still not reconnected your whatsapp service is BULL I don't even know why you still give people that number it does not wor**** Non of your platforms work we've been trying to call your customer care but we hold for more than 30 minutes still no answer What the HELL IS THIS MULTICHOICE???????