Reconnection ***

Downgraded from upgrade . Paid for downgrade. Then press a number and it said upgrade cancelled. I did not know it meant my downgrade was cancelled bcse it said upgrade. No reconnection and i want my refund bcse they refuse to understand my point of view. REMOVE ACC AND JUST REFUND THE MONEY I PAID BCSE I M NOW STARTING TO WONDER HOW MANY CASH PAYERSMONEY GET HOLDBACK WHICH NEVER RECONNECTS. YOUR CLIENT SERVICE PERSON IS NOT HELPING AT ALL AND REPHRASE YOUR SENTENCES FOR NORMAL PPLE TO UNDERSTAND. DIS DUBBELSINNIG.