1 reviews | Active since Oct 2016
REconnecting services and locating funds into the right account
<p>Made a deposit for R550 to this account ********** 5 which i got from the self service on the 27th of August. Called customer service when services were disconnected, spoke to lindiwe roberts who requested we send the proof of payment to her email we did send it but she never connected. On the 4th of october call again spoke to tshegofatso who reconnected the services but not the extra view and she was able to trace the proof of payment from Lindiwe. Call again on the 10th spoke to Oliphant Magobe who said the funds were not allocated into the right account due to the proof of payment, he send an email to lindiwe as soon as he gets it he will reconnect. On the 17th I emailed the proof of payment to oliphant and enquiries@multichoice as the services were disconnected over the weekend. I call again today spoke to nema who we got cut off or something who told me the proof has been attached to the account but not located into the right account which is ********** 0. The account belongs to my partner im tired of calling you guys as he has ran out of airtime and asked me to call. how do you attach the proof but not reconnect, why must i call for feedback. It shouldn't be such a hustle to us as we did the payment. The payment is for the whole month of october but i have been disconnected 4times already, its a ******* really especially with the extra view that was never reconnected. Multichoce your failing us with your incompitent agents. I asked nema to give me her team leader we got cut off. Do something to fix this.</p>
Dear Nelly
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Nelly
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dinah
As I said on the complain that i have sent the proof of payment to oliphant magobe and enquiries@multichoice .co.za
im tired of sending it to you. Don't you think its unfair that the month is about to end and still struggling with the services.
As you requested I have sent the proof of payment now.
Dinah
As I said on the complain that i have sent the proof of payment to oliphant magobe and enquiries@multichoice .co.za
im tired of sending it to you. Don't you think its unfair that the month is about to end and still struggling with the services.
As you requested I have sent the proof of payment now.
Even on hellopeter you are useless in giving solutions, you don't value clients and don't take initiative to resolve quiries, call centre is a joke and useless as there are no follow ups from the agents. entlek your full of it as a company! sies!
Even on hellopeter you are useless in giving solutions, you don't value clients and don't take initiative to resolve quiries, call centre is a joke and useless as there are no follow ups from the agents. entlek your full of it as a company! sies!
Services have been disconnected since sunday and when i check self service for how much i owe ,its R879
FROM R550 TO R879???????
Services have been disconnected since sunday and when i check self service for how much i owe ,its R879
FROM R550 TO R879???????
Thank you Kgotlello Mathebula for finally assisting me and giving me feedback. Your a star I wish all agents were like you. AS FOR MULTICHOICE and other agents that assisted me Your a DISAPPOINTMENT.
Thank you Kgotlello Mathebula for finally assisting me and giving me feedback. Your a star I wish all agents were like you. AS FOR MULTICHOICE and other agents that assisted me Your a DISAPPOINTMENT.
