Reconnecting Frustration with DSTV

I have been attempting to reconnect my DSTV since 01 July 2019. I have called the call centre more than 10 times since the 01 July 2019 each time getting a different response from the call centre which included systems were down, trying the whatsappp platform, reconnection fee not paid and the likes. On the evening of the 02 July I had requested for my credit balance with DSTv be refunded and my account permanently cancelled - I had been on hold for more than 10 minutes before getting cut-off. I'm now truely frustrated with the level of service and till today (evening of the 03 July 2019) my services remain unconnected with DSTv. I am not sure how else to escalate this matter as I feel that calling in to the call centers does not assist. DSTV self service online platform has also not proved to assist with this problem.

My customer account number is ***7.