Reconnect or activate it

I mistakenly paid dstv account last week using my I'd number instead of my wife I'd number.I then on Thursday 27th or October 28 this 2022 called. *** asking them to transfer amount paid to my wife account as I don't have account with them but I have been taken from pillar to post.I was asked to email proof of payment of which o did ***,***6,***1,***4 and ***0..Even today nothing happened ***.I asked for refund but no clear explanation