Reconnect my services

My services are disconnected as l am told l owe R65 odd cents. Am told l was on Premium package which l have never been so l am owing from that Premium package. I changed ownership on the 12 of Feb so on changing the ownership that's where this mess began. Why should l pay for the errors on your side??? I call your call center the lady was not willing to help not even bothered to go through the accounts history to see that l have always been a Compact customer.No supervisor to take my call, can't even transfer my call to anyone who well equipped to go through my account. I need my services active right now