Reconnect my services

Dstv is a ****, so my dstv was disconnected for December and Jnauary because i did not pay for it. On January 25, i paid R840 for my compact subscription to be connected, only to wake up on 05 February to it being disconnected again and i must pay another R520. Why? What am I paying for? When my subscription a month is less than what I initially paid? I’ve been waiting for a call back to get the matter resolved and my services are still disconnected. Every 2 months I have to be at war with this company I’m really looking into boycotting it. Their customer service on chat and on calls is appalling as if they have been trained to the most horrible experience and make the journey hard. Disgusting I’m tired. I WANT MY SERVICES CONNECTED NOW