RECONNECT MY SERVICE THAT I HAVE PAID FOR !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>I have called in numerous times this past week and I am getting NOWHERE.</p> <p> </p> <p>I was advised by Imeldonise Isaacs ( I could have the name wrong) that I would be contacted 20/10/2016 at 16:30 but NO ONE called me and on 22/10/2016 when following up I am told we cant call out?</p> <p> </p> <p>With regard to the above I have made a payment on 23 September 2016 for R766.</p> <p> </p> <p>I advised I would like to know what the premium was for the DSTV Extra and that I wanted to downgrade.</p> <p> </p> <p>The lady I spoke to at the time advised that I need to pay R766 and that included my new premium for October and that the services would downgrade immediately when I made the payment.</p> <p> </p> <p>I made the payment and had to call in again?</p> <p> </p> <p>Then on the 30September we were called to say DSTV will be disconnected….I called in once again and xplained.</p> <p> </p> <p>However DSTV was disconnected on the 06 August 2016 and we left it off as it was exams therefore no payment was made in August and September.</p> <p> </p> <p>I am being told I viewed for the month of August? Your system can see when disconnection takes place but yet your customer service agents are telling me that I viewed when I didn’t.</p> <p> </p> <p>I want my DSTV subscription reconnected to my DSTV Extra package as THAT IS WHAT I PAID for.</p> <p> </p> <p>Instead after emailing the above to management at Multichoice this is what i received:</p> <p> </p> <p>Good afternoon</p> <p> </p> <p>account no: ********** 7</p> <p>We have credited the account with an amount of R928 for compensation for bad experience but this will not bring the account to a zero balance</p> <p>· You have still need to pay R1019.00</p> <p>· for insurance on the decoder serial no U ********** 70 has a balance of R5.33 (please advise if you need insurance to be transferred to explora decoder but the amount will be R35 not R20 on monthly basis )</p> <p>· box office account has balance of R175.00 (this account will still bill separate from price lock account as we charge per rentals )</p> <p> should you have any questions please feel free to contact us</p> <p> </p> <p>regards</p> <p>Ditshele</p> <p> </p> <p>The above response is not only incorrect but I do not own an explora nor do i have device insurance .</p> <p>I have in my email given the information required but insteda this is the response i get.</p> <p>Our details are below I want a response that is valid for my account as mentioned below:</p> <p> </p> <p>WC Meyer</p> <p>ACCOUNT ********** 6</p> <p>Cell : ********** 402</p> <p> </p>