Reconnect my service

I have two decoder under my name Mashilo Simon Papo. One of my decoder the services are disconnected since yesterday morning and today still my services are not reconnected I pay both decoder as same time but to my surprise the other one is playing the other one is not. Will I also go to bad without my services????? I called 3 agents today Asavela, Nxobile still I didn’t get help. The airtime I bought is close to R200.00 I made a payment as usual our account is ***6. Check that referral you will see I made payment. I am paying this service why we being treated like they free. I wrote a complain today around 10/11 on hellopeter I have got a feedback. I rebooted the decoder as per the agent request still nothing. You guys always disconnect our service yet fail to reconnect but we always write a complain before getting help