Reconnect my service

I am not impressed with Dstv multichoice I paid my account three days ago yet my services have not been reconnected. I called the call Centre and they promised to reconnected them but still my services are not back. there's two decoder on one account so now both of them are not reconnected. the most annoying thing is i made payment why must i struggle account is ***6 it belong to Mr Mashilo Simon Papo which is my father name ***