Reconnect my dstv service

Good morning. Samantha is my name. I paid for my DSTv account yesterday. To reactive my account, I gave the call centre a call yesterday. They informed me that before they could activate my account, there was an amount that I needed to pay. I intended to downgrade and change my package on March 17. I had two decodes on the WhatsApp connection to my account, but I was not in a position to reactively use the previous one that was close. I am not fami**** with this DSTv product. Since they could see that the decoder had been out of service for years, I asked the consultant to close that one. However, before they could do so, I had to pay the outstanding balance.. I did not know that reactive the old decoder. I spoke to the supervisor and she was not helpful talking on top of me and then she dropped the call and she did not call me back. I told her that she was rude to me i gave her a chance to talked but she talked on top of me