Reconnect my DSTV

Last Saturday, 04 April 2020, I spoke to a Multichoice consultant for more than an hour from my cellphone explaining that DSTV had disconnected me even though I had paid for their service. I sent the proof of payment. He corrected the error and assure me that this should happen again. I further explained to the consultant that I had downgraded my set in Cape Town because I am retired. Meantime connected another set at Ficksburg at 48 De Jager Street where I live with my wife and two children. I explained all of these to the consultant. The consultant fixed my quiry and finally said everything was sorted. I really demand a fair services from them. They must connect my two sets up until 25th the month when payment is due. This is what I was promised by their consultant. I sent them an email this morning reporting my situation. While I was typing my email to them they sent an SMS saying I must pay for my service. According to my daughter, they cut the service at about 22:00. I would really urge DSTV to treat their customers with respect they deserve. They just sent a response saying that they are escalating my conversation to retrieve messages. I told them that I am not satisfied with their response. It does not specify when they will connect me. DSTV being in communication business know that they can retrieve this information within a second. Please intervene. Tholang Maqutu- ***