NW
Nkosinathi W
1 reviews | Active since Apr 2018
24 Feb 2024, 18:22
Reconnect and disconnect the daily discourse
Where do I begin 1. Amount paid but not reflecting on account leading to multiple disconnections and reconnection fees.
2. Multiple Phone calls, 8 calls in a space of 8 days, begging for assistance for over competent IT engineers at your call centres that can’t allocate my payments.
3. Waited 30mins on the phone after being told my matter will be resolved and the next thing, they hung up.
4. Being told I have another DSTV decoder that’s owing and I need to settle it prior to reconnecting.
The list goes on but my patience appears to have run its course. In closing I will concede that maybe my package is on the low end and thus the attention it may receive.
Helpful (0)
Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
24 Feb 2024, 18:37Hi Nkosinathi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Feb 2024, 18:37
Official
Hi Nkosinathi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
