Reconection fee that was billed after the payment

Dstv billed me reconnection fee even when the payment was made why?? Last month i made a payment on the 26th and they suspended my service and i called them and they requested the proof of payment to be sent to ********** then they reconnect my service but billed me reconnection fee and every week for 2weeks they suspended the channels and i call they reconnect until last week i posted the complain to hellopeter and on 7th they responded that they still investigating my payment and they will reverse all the reconnection fee so they did until the 7th then on the 11th they suspended my services again then yesterday they sent me an sms that they have recieved my payment so they will reconnect my services so when i check my dstv self service, i saw they payment that i paid on the 26 december but they charged me reconnection fee again?? So why should they bill me reconnection fee while the payment reflect? So my request is simple i want them to reverse all the outstanding reconnection fees that was billed on my account since the payment was found.