reconection fee

I AM A DSTV CUSTOMER AND HAVE REQUESTED DSTV TO TO SEND MESSAGE ON THE TV AS THEY DID ALWAYS AND THERE WAS NO PROBLE,UNTIL A FEW MONTHS THERE IS NO REMINDER ON TV AND I WAS NOT ADVISED IF THERE IS A PROBLEM.I GO INTO DSTV IN PORTSHEPSTONE AND THEY OFLINE THEN I SEND COMPLAINT +CALL CENTRE AS I HAD TO MAKE PAYMENT LATER AS I DO NOT HAVE TRANPORT TO GO INTO TOWN FURTHER TO PAY.WHEN I GET BACK HOME I SEE DSTV DISCONNECTED AND HAVE TO PAY EXTRA RECONNECTION FEE-SO I EMAIL +CALL DSTV TO ADVISE ASKING FOR CONNECTION FES TO BE WAIVED ,THEY ADVISE THEY WILL GET BACK TO ME WHICH THEY DONT,CALLED AGAIN TODAY AND HEAR THEY ARE NOT ABLE TO WAIVE OR REVERS FEE AS ITS MY DATE TO PAY.THIS IS TOTALLY UNFAIR.AS BEFORE I GET DISCONNECTED I SHOULD BE NOTIFIED.THIS IS TOTALLY *****.