reconection

For 5 days and 8 consultant later I am still not connected. I made my payment at the absa atm. The next day in the afternoon I was disconnected. It took me 45min and 3 consultants to sort this out. Great I am connected only to find out I am disconnected again the next morning. So I phoned once again and emailed my proof to the 4th consultant and he reconnected me. The next 3 days the same routine. I want my dstv reconnected before the end of the day and money reversed charged to reconnect me. I paid before then. I have been patient long enough. How can you charge me if you migrated to a new system and you know why it keeps on disconnecting