GH
Glen H
1 reviews | Active since Oct 2015
14 Oct 2015, 08:34
RECEIVING TWO MAGAZINES
AFTER UPGRADING FROM DSTV EXTRA TO THE FULL PACKAGE I SUDDENLY STARTED RECEIVING THE MONTHLY MAGAZINE AGAIN, BUT TWO COPIES, ONE TO MY HOME ADDRESS AND ONE TO MY POST BOX.<br> AS I CONSIDER THIS A WASTE OF PAPER AND EXPENSE TO MULTICHOICE, I CONTACTED THEIR CALL CENTRE TO CANCEL ONE. <br> I WAS TOLD THAT IT IS IMPOSSIBLE TO ONLY CANCEL ONE. AND IF I PERSIST THEY WILL HAVE TO CANCEL BOTH. I TOLD THEM THAT IT IS A RIDICULOUS ANSWER, BUT A SUPERVISOR CONFIRMED THAT IS THE SITUATION. WHAT A WASTE OF TIME ON MY PART, AND I REFUSE TO BELIEVE THAT WITH TODAYS TECHNOLOGY, THIS SITUATION CAN'T BE RECTIFIED.
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DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 08:41Hello glenph,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mail room department so that they can assist in making sure that one magazine is sent to you. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mail room department so that they can assist in making sure that one magazine is sent to you. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply21 Oct 2015, 08:41
Official
Hello glenph,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mail room department so that they can assist in making sure that one magazine is sent to you. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mail room department so that they can assist in making sure that one magazine is sent to you. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,