KB
Karl B
1 reviews | Active since Nov 2011
30 Mar 2016, 07:42
recall comp 15th march
I lodged a complaint on the 15th march here and again, the same thing has happened. After cancelling.my debit order with multichoice and them assuring.me no one can add decoders and packages onto my account, it happened again today, i paid my premium cash on friday, and they debited me again this morning. On phone they say that there is another decoder. Juat this month, 3 occassions where someone loads packages on my account after i told them not to. What can i do to take this further, except bccsa as i feel they will put a 3 month process together. This has to stop, everyday there are 5 - 10 complaints about multichoice
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DStv (MultiChoice)'s replyOfficial
01 Apr 2016, 11:28Hello dynamicviper,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted by one of our supervisors with your request. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted by one of our supervisors with your request. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,
DStv (MultiChoice)'s reply01 Apr 2016, 11:28
Official
Hello dynamicviper,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted by one of our supervisors with your request. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted by one of our supervisors with your request. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,