Reaping off clients and very *********** staff

This people are annoying, consultants are *********** , Zimkhitha Jonase(Team Leader), Nombulelo Tyilo( consultant ), both of them couldn't explain the reason behind the additional R438.00 that I'm suppose to pay after paying R650 on the 06/09/2024 for reconnection. their stupid automated lady who confirmed the amount being R650 owed, alongside the previous consultant. they couldn't allocate the payment and it was an immediate payment made, Today its Tuesday the allocation department now sees the need to say I owe R438. disconnection is being made, it was a price lock(explorer) option which ended a year ago, I only pay for the services now to watch and the insurance. been through this **** explaining with multichoice for the past 4 years now. Netflix and showmax should be better than them. was put on hold for an hour i hope they call me back to resolve this