REAPEAT of poor service from Multichoice!

After the fiasco with taking up the Price Lock deal and eventually getting help from one of their executives, I find out that "they" didn't change my old subscription to the new Price Lock one and so I owed them R2000+ (a combination of the old and new premium). I called on 24 August to ask for a refund, which I was assured would take 5 to 7 days (after I had gone through various checks on the phone). I called to follow up again today and guess what......they now need a copy of my bank statement and ID! WHY? You can see which account the debit order goes off from, you know it's me thanks to the security checks! You approach to service recovery is appalling Multichoice. People stay with a company because of how they are treated and will tolerate the repeats and outdated content if they are treated properly and you deliver on what is expected.