Reap off

There is bad service when it comes to customer care, it has been 3 weeks now waiting for the call recording where the was an agreement for insurance because there is a dispute I paid the multichoice subscription for October 2023 and it was deducted for insurance saying I am on arrears with insurance what kind of drama is that first time I heard that you can be in arrears on insurance because normally I know that it will lapse. The ID number is ***.